FAQ’s
Q.1
When should I book in for my cake order?
The earlier the better when it comes to booking in a cake is always the way however, I do require a minimum of one weeks’ notice.
For Wedding cakes, I recommend booking at least 3-6months prior to the day, as I am aware this is a very busy time for the lucky couple, it’s best to get final details done early.
Generally though, I suggest booking at least four weeks in advance - please be aware that weekends book up quickly, so the earlier the better to secure the date you would like is encouraged.
Q. 2
Do I need to pay a deposit?
A 50% deposit is required via bank transfer to confirm your booking. The last 50% is due at least two weeks prior to your pick up/delivery date.
Q. 3
How much will my cake cost?
As you can appreciate, each cake is custom made and so, are individually priced based on designs and details. Including, but not limited to, size of cake, types of icing, final decoration etc.
As a guide, please refer to my Pricing guide.
How can I place an order?
You can put in a request through the Contact us Tab, email me at sammy@cakeandspoon.com.au or phone me on 0432 606 818. Please note, emails are more convenient, as I can’t always get to my phone, however if you leave a message I will do my best to get back in touch asap.
Q. 4
Do you deliver cakes or do I have to pick it up?
Both options are available. Delivery is however an additional cost (price, dependant on distance to the destination). Wedding cakes do include local delivery at no extra cost, however outside of Toowoomba will incur additional charges. I strongly suggest Wedding cakes to be delivered, as I am then able to assemble and place any final touches, if necessary, upon set up, and it will be one less thing for you to think about on your special day.
Q.5
Can you cater for Gluten free or other dietary requirements?
Although I can provide gluten free cakes, all cakes are prepared in the same kitchen which handle ingredients that contain gluten, dairy, nuts and eggs. While I do my absolute best to accommodate individual dietary requirements, I cannot 100% guarantee zero cross contamination.
Q. 6
Cancellations
If you decide to cancel your booking within 2 weeks from your event date, the 50% deposit is non-refundable, however if you have provided more than two weeks’ notice, your deposit will be returned via bank transfer.
Additional to this, I understand during the current unfortunate pandemic that events have sadly needed to be postponed or cancelled. If you are concerned, please contact me and I am happy to discuss your options further.
Q.7
Can I make changes to my order?
For changes to your order, I require at least one-two weeks’ notice prior to the event date. This provides time for ordering any supplies necessary for adjustments.
Q. 8
Do you do cake tastings?
Upon request, I am able to book in cake tastings for upcoming wedding cake orders. Please email me for more information.
Q. 9
Can I choose more than one flavour for my cake?
If you are having a cake that is more than one tier, I am more than happy to do each tier a different flavour.
Q. 10
Can I buy a cupcake or cake stand from you?
Unfortunately I do not have any stands for sale, I do have a small range of stands for hire. I require a $150 security deposit which will be refunded upon return (if in the same condition).
Q. 11
Do you just sell the toppers?
No, unfortunately I do not sell individual toppers for cakes.
Q.12
How is the best way to explain my cake design? (Can you replicate from photos)?
As I try not to replicate another cake decorators work, if you would provide any photos that would give me reference and as much description as possible, I will do my absolute best to provide you with the cake or your dreams.
Q. 13
Terms & Conditions
Cake and Spoon is a home based but fully licensed kitchen - certified by the Toowoomba Regional Council.
All cake quotes are valid for 14 days from date of issue.
All changes to cakes are subject to availability and quote review.
50% deposit is due upon booking.
Full payment is due 14 days prior to the event. Failure to make payment by due date may result in your order being cancelled and your deposit will become non-refundable.
Payment can be made via direct deposit.
Date changes must be sent in writing, at least two weeks in advance and are subject to availability.
Pick up times are Saturday and Sunday from 7am – 10am or Weekdays from 4pm-6pm. Delivery times will be arranged specifically for your event upon booking (or one-two weeks prior to the event).
Any stands that have been hired are to be returned within 3 business days after your event and in the same condition as when hired, your deposit will be returned in the same method initial payment was made (direct transfer).
If the stand is not returned your deposit will become non-refundable, if damages have occurred, please discuss with me at your earliest convenience to see if fixing the damage is possible, if not, your deposit may be non-refundable.
On most occasions I will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Our products may contain traces of dairy, gluten, nuts, soy and other allergens, accepting your quote from me means you understand the risk and do not hold us responsible in the unlikely event of any allergic reactions.
Please be aware that in the unlikely event that circumstances beyond my control prevent me from completing your order, I will return any deposits/payments that have been made and do my best to help find you another cake decorator who could complete your order.
With the current pandemic amongst us, If you require a date change for Covid-19 reasons, I will do my absolute best to accommodate
Once cakes have left my premises I do not hold responsibility for any damage or mis-handling of the cake. Your cake will come with an instruction guide on how to transport, cut and store your cake to help you look after and get the best from your cake.
Thank you for choosing Cake and Spoon.